Business Analyst – POS/CRM (Fixed Term)

Business Services · Western Springs, Auckland
Department Business Services
Employment Type Fixed Term, Full-Time

MOTAT is an interactive museum with a focus on creating a fun, visually stimulating environment for its visitors, especially children, families and education groups.  It is home to a unique mix of collections and experiences and our vision is to educate and inspire the innovators of tomorrow.


We are looking for an experienced Business Analyst to work on a current and future state project to implement and build organisational capability in the Museum’s POS/CRM, providing and analysing business data to support decision making and assessing future needs and making recommendations. This will be achieved by understanding workflows, supporting teams in the use of both the POS and CRM systems and the associated processes, identifying problems, opportunities, and solutions across multiple business areas. Key to this role is the management of relationships with all stakeholders.


To be successful in the role you will have:

  • At least 5 years’ experience delivering Business Analyst services.
  • Proven experience of working with Microsoft Dynamics CRM and POS applications.
  • Experience with cross-functional consulting, business process design, and assisting in solution implementation.
  • Excellent interpersonal skills with strong ability to empathise with the user’s business needs.
  • Ability to communicate effectively, both verbally and in writing, at all levels; both business and technical communication required.
  • Demonstrated ability to understand, communicate, and interpret key business processes.
  • Ability to work effectively with multiple internal and external stakeholders.
  • Ability to translate stakeholder requirements and specifications into solutions.
  • Understanding of the importance of providing a high-quality visitor experience.
  • Experience of Microsoft Dynamics CRM post implementation support preferred.


Full position description can be found here


Along with joining a team of passionate people, you will also get the benefits of flexible working hours, a day off on your birthday, additional KiwiSaver contributions and a MOTAT annual pass for you and your family.


This is a 9-month fixed term role, Monday to Friday.


Applications close: 8 August 2021

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  • Location
    Western Springs, Auckland
  • Department
    Business Services
  • Employment Type
    Fixed Term, Full-Time